Martin Dines

Martin Dines graduated with a pharmacy degree from the University of Queensland in 1984. After finishing his pre-registration year at the Royal Brisbane Hospital he spent 6 years working both as a locum pharmacist and as a managing pharmacist, 2 years studying Medicine at UQ, and a lot of time traveling. Having seen and experienced sub optimal access for patients to speak with pharmacists, and the traditional limitations for patient access by pharmacists, he knew that forward dispensing and constant access to pharmacists in the front of the dispensary was the best way of helping people with their medications and their health.

In 1990 he realized that forward dispensing in Noosa Heads was the ultimate professional and personal lifestyle for him. He spent 4 years working with Clint Coker in the Hastings St Pharmacy, Noosa Heads. In 1994 the opportunity to open a pharmacy in partnership with Clint in Airlie Beach (Whitsundays) was presented. He decided that a pharmacy business career in a brand new pharmacy, designed specifically with forward dispensing pharmacists being constantly accessible to patients, and with a great lifestyle was too good to turn down.

Martin has owned the Airlie Beach Day and Night Chemist, in partnership with Clint, since 1994. It is the most satisfying pharmacy role in his life, as the pharmacy has a long term local clientele and a continuous stream of tourists presenting with all manner of interesting complaints.

In 2000 Martin, Clint and Allan Milostic opened the Macrossan St Pharmacy, Port Douglas, and replicated the forward dispense, accessible pharmacist model. Patient counseling and advice is the most important role for the pharmacist, as it maximizes the ability of patients to take control and care of their own health. Consistent, routine patient contact also builds the trust that allows patients to feel able to discuss any and all aspects of their health or medications with their pharmacist, and they know they are very welcome to do so.

In 2001, Martin bought what is now the LiveLife Pharmacy Byron Bay, and in 2006 relocated the pharmacy to its current position, again with the accessible pharmacist model.

Martin currently spends a lot of time in England (his wife is English, and her parents are elderly), despite having pharmacies in such wonderful lifestyle locations in Australia. He is currently focusing more time on pharmacy management than he is at the dispensary bench, including the writing of training modules for LiveLife staff on health conditions and other matters that impact the health of our customers. He loves being in the sea when in Australia, and values spending as much time with his young family as possible.

Martin strongly believes that pharmacy is a people profession, where practical advice and information needs to be given to patients by empathetic pharmacists, and reliable, professional customer service is paramount to achieve good patient health outcomes. The pharmacist should always be available instantly to speak with patients, should be speaking with patients about every prescription, and should be dealing with all OTC request for help, or products. He is very fortunate to have a wonderful group of caring, empathetic, patient focused pharmacists working with him in his pharmacies.